Refund Policy

We aim to deliver quality videos to all our customers. If you are not satisfied with Hyred, we are happy to offer you a credit, meaning a discount code equal to the value of your assignment, or a refund if:

1. 1. You created an assignment and want to cancel it.

   This must be indicated within 180 days and before you have accepted a creator.

2. You no longer wish to send the product or continue with the assignment.

   Request cancellation within 14 days after accepting the creator and before sending the product. For requests after this period, contact Hyred to discuss the work already committed and the options for the affected assignment.

3. 3. You have not received a video within 30 days after the creator received your product.

   In such cases we require proof of delivery. We will also compensate the COGS, Cost of Goods Sold, of your product. This is how much it costs to produce your products or services, excluding indirect costs such as distribution expenses and sales staff costs. You must provide proof of COGS.

Hyred.nl is not responsible for compensating COGS or related costs in cases where shipped products do not reach the creator, for example because of an invalid tracking number, a package returned to sender, lack of delivery confirmation, or products delivered damaged. If you are not satisfied with the delivered service, you can always contact us. We will do everything we can to resolve the problem.

Customers can hire scriptwriters as an extra option with an assignment. Scriptwriting is carried out immediately when the user pays for the assignment. This amount is non-refundable from the total assignment price.

In addition, a different refund policy applies to vouchers or credit packs that can be purchased from Hyred. As long as the credit pack is unused, you can request your money back within 14 days after purchase. After this 14-day period, it is no longer possible to request a refund for the purchased credit pack. It is not possible to request a refund for purchased assignments paid through the credit pack.

Orders, revisions and partial cancellations

An earlier agreed delivery deadline still applies; the 30-day non-delivery remedy does not extend it. If only part of an order is cancelled, Hyred will assess the affected video slots and identify delivered work, committed costs and any cancellation charge agreed in advance. Unlimited editing revisions, where included, concern the purchased editing service and agreed brief; new filming or a new concept requires a separate agreement. Older creator-edited assignments use a separate edit-request workflow. A payment refund and cancellation of a creator assignment are separate actions. For a mixed payment, the refund decision will identify the amount returned to the original payment method and any credit restored. Promotional credit is not automatically refundable in cash. Existing order rights and the advertised performance guarantee are not removed by a later policy change.

100% Performance Guarantee Conditions

You receive a refund of 100% of the total invoiced amount when none of the three purchased Hyred videos outperforms your benchmark advertisement and all of the conditions below are met.

Order

You have ordered at least three creators. This may be within one task or through three separate orders, provided they are placed within a continuous period of 120 hours.

Benchmark advertisement

The Hyred videos are compared with your lowest-performing advertisement from the past 90 days.

This benchmark advertisement must have been active for at least 30 days.

Performance assessment

Performance is assessed using three relevant KPIs suited to the campaign objective.

For a sales campaign, the following KPIs are used:

• ROAS: a lower ROAS is considered worse.
• Number of purchases: fewer purchases are considered worse.
• CPA: a higher CPA is considered worse.

A Hyred video is considered to perform worse when it scores worse than the benchmark advertisement on at least two of the three relevant KPIs.

For campaigns with another objective, such as traffic or lead generation, three relevant KPIs and their assessment criteria are established in advance.

Testing conditions

Each Hyred video must be tested under comparable conditions.

The following minimum requirements apply to each video:

• the video runs for at least 5 days;
• the video receives at least 25,000 impressions;
• at least three times the product’s selling price is spent on advertising budget;
• the video is tested on the same advertising platform as the benchmark;
• the video is tested with the same target audience as the benchmark.

When do you receive 100% back?

You qualify for the 100% refund when:

1. all of the conditions above are met;
2. all three Hyred videos have been tested correctly;
3. none of the three videos outperforms the benchmark advertisement;
4. each video performs worse than the benchmark on at least two of the three relevant KPIs.

Submitting a claim

A claim must be submitted no later than 60 days after delivery of the final video.

Contact support@hyred.nl to schedule an evaluation meeting.

During this meeting, you share your screen so Hyred can check the campaign results and settings directly in the advertising account used.

The claim assessment is based on these verified data.

For questions about refunds, you can always contact us at support@hyred.com.

Refunds

We will let you know whether the refund has been approved or not. If approved, you will automatically be refunded through your original payment method. Please note that it can take some time for your bank or credit card company to process and post the refund.